All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one. If the item arrived damaged or if you received the wrong item you can request a refund or a reshipment. You must return the item at your expense and the item must be unused and in the original packaging.
You cannot request a refund if:
* Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
* Your order did not arrive due to exceptional circumstances outside the control of Thelionchain.com (i.e. not cleared by customs, delayed by a natural disaster).
* Other exceptional circumstances outside the control of Thelionchain.com (items stolen from your address entrance)
* You purchased an item as "Open Box."
* Your product has been opened and used.
* You have been in possession of the product for 2 days or longer after delivery with no advance notice that a refund is requested.
You can request a refund by sending a message on Contact Us page. If you are approved for a refund, then your refund will be processed, and we will contact you.
Clearance & Open Box items
Only regular priced items may be refunded. Unfortunately, clearance and open box items cannot be refunded. These sales are FINAL.
Post-Purchase Sale Items Policy
When purchasing a post-purchase sale item, you CAN'T order the same item using the post-purchase discount and then email us requesting a refund of the original item ordered. This is called taking advantage of the system and is NOT tolerated.